FAQs

FAQs

Find answers to common questions about Belluson products, custom logo orders, shipping, returns, payments, and brand customization services.

If you need help with a custom project or bulk order, feel free to contact us anytime.

General Questions

What is Belluson?

Belluson is a beauty supply brand created for hairstylists, salon owners, wig sellers, and growing beauty brands. We offer wig care products, hot tools, custom accessories, custom packaging, and private label customization services.

Who are Belluson products made for?

Our products and services are designed for salon owners, wig sellers, hairstylists, beauty entrepreneurs, and small beauty brands who want professional products with flexible customization options.

Do you sell retail products or only custom products?

Belluson offers both ready-to-ship products and custom products, depending on the product category.

Some products, such as selected wig care products and hot tools, may be available as ready-to-ship items. Custom accessories, custom packaging, and private label products are usually made based on your logo, design, quantity, and project requirements.

Custom Logo & Private Label

Can I add my own logo to Belluson products?

Yes. Belluson offers custom logo and private label options for selected wig care products, hot tools, accessories, packaging, and other beauty brand products.

What information do I need to provide for a custom order?

For a custom order, please provide your logo file, product name, quantity, color or size preferences, packaging requirements, shipping country, and any design details you want us to follow.

For best results, we recommend sending your logo in PNG, PDF, AI, SVG, or other high-resolution formats when available.

Will I see a mock-up before production?

Yes, when applicable, we may provide a digital mock-up, design preview, or order confirmation before production. Production will begin after the design, product details, quantity, and order requirements are confirmed.

What is the minimum order quantity for custom products?

MOQ depends on the product type, material, packaging, and customization method. Some custom logo products can start from low quantities, while custom packaging or special products may require a higher MOQ.

Please contact us with your product idea and quantity, and we will confirm the available options for your project.

How long does custom production take?

Production time for custom wig care products and private label wig care products is usually 3–5 business days after the mock-up and order details are confirmed.

Production time for custom packaging and other custom products is usually 8–15 business days after the design, mock-up, and order details are confirmed. Production time may vary depending on quantity, material, printing process, packaging type, production schedule, holidays, or special customization requirements.

Products & Hot Tools

Are wig care products safe to use?

Belluson wig care products are for external use only. Please follow the product instructions carefully and avoid contact with eyes or irritated skin.

We recommend doing a patch test before use, especially for adhesives, removers, sprays, gels, oils, or other styling products. Stop using the product immediately if irritation or discomfort occurs.

Can I choose the size or color for Hot Tools Kits?

Yes. For Hot Tools Kits, if you need a specific flat iron size, curling iron size, or rhinestone color, please leave your preference in the order note at checkout.

If no note is provided, we will contact you by email or WhatsApp to confirm before shipping.

Can hot tools be customized with my logo?

Yes, selected hot tools can be customized with your logo. Custom logo hot tools may require order confirmation, logo confirmation, and production time before shipping.

Shipping & Delivery

How long does order processing take?

Order processing time for ready-to-ship products is usually 3–5 business days before shipment.

For custom, private label, or packaging orders, production time depends on the product type, quantity, design confirmation, material, and production schedule.

How long does shipping take?

Estimated delivery time for standard tracked shipping is usually 8–16 business days after dispatch.

Delivery time may vary due to weekends, holidays, local carrier delays, customs processing, weather, or other circumstances outside our control.

Is shipping included in the product price?

For eligible ready-to-ship products, standard tracked shipping is included in the product price for orders shipped to the United States, United Kingdom, Canada, and France.

For custom orders, bulk orders, DHL Express, sea shipping, or countries outside these regions, shipping availability, shipping cost, delivery time, and customs requirements may need to be confirmed separately.

Are duties and taxes included?

Duties and taxes are covered with our standard tracked shipping service for the United States, United Kingdom, Canada, and France.

DHL Express shipping is available by request for urgent orders, bulk orders, or private label/custom orders. Duties and taxes are not included with DHL Express and may be charged by the destination country or carrier upon delivery.

Can I use DHL Express shipping?

Yes. DHL Express shipping is available by request for urgent orders, bulk orders, or private label/custom orders.

Please contact us before placing your order if you need faster shipping, so we can confirm the shipping cost, estimated delivery time, and customs requirements.

How can I track my order?

Once your order has been shipped, we will provide a tracking number when available. You can use our Track Order page to check shipping updates for DHL Express, standard tracked shipping, Yanwen, and other supported shipping channels.

Tracking information may take 24–48 hours to update after the package has been dispatched.

Returns & Refunds

Do you accept returns?

We accept returns for eligible unused and unopened ready-to-ship products within 7 days of delivery.

To be eligible for a return, the product must be unused, unopened, in its original condition, and in its original packaging.

Who pays for return shipping?

For eligible unused and unopened ready-to-ship products returned for personal reasons, customers are responsible for return shipping costs.

Return shipping costs will only be covered by Belluson if the return is caused by our error or a confirmed product quality issue.

Which items cannot be returned?

For hygiene, safety, and customization reasons, opened or used wig care products, adhesives, liquids, gels, sprays, oils, used hot tools, custom logo products, private label products, custom packaging, final sale items, samples, and discounted custom orders are not eligible for return unless there is a confirmed product quality issue or return is required by applicable law.

What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number, clear photos or videos of the issue, and a description of the problem.

If the issue is confirmed to be caused by our product quality or our error, we may offer a replacement, refund, or another reasonable solution.

Can I cancel a custom order?

Once a custom, private label, packaging, or bulk order has been confirmed and production has started, the order cannot be canceled, changed, returned, or refunded unless there is a confirmed product quality issue caused by Belluson.

Payments & Contact

What payment methods do you accept?

Available payment methods may include PayPal, credit card, debit card, and other payment options shown at checkout.

For custom, private label, or bulk orders, additional payment methods may be confirmed during quotation.

How do I start a custom project?

You can contact us with your product idea, logo, quantity, shipping country, and customization requirements. We will review your project and provide available options, pricing, production time, and shipping details.

How can I contact Belluson?

You can contact us by email or WhatsApp.

Email: info@belluson.com

Phone / WhatsApp: +86 135 3537 7911