Order Processing Time

Processing time depends on the product type and whether customization is required.

• Ready-to-ship products: Usually processed within 3–5 business days before shipment.
• Hot tools kits: Usually processed within 3–5 business days after size and color preferences are confirmed.
• Custom wig care / private label orders: Usually require 3–5 business days for production after the mock-up and order details are confirmed.
• Custom packaging and other custom products: Usually require 8–15 business days for production after the design, mock-up, and order details are confirmed. Production time may vary depending on quantity, material, printing process, packaging type, production schedule, holidays, or special customization requirements.

For custom orders, production begins after payment and final confirmation of logo, design, size, color, packaging, or other order details.

Shipping Methods & Estimated Delivery Time

We offer different shipping methods depending on the product type, destination, and order quantity.

Delivery times are estimates and may be affected by customs inspection, holidays, weather, peak seasons, carrier delays, or incorrect shipping information.

Hot Tools Shipping

Hot tools are electrical products and are usually shipped by DHL Express. Estimated delivery time is normally 5–8 business days after dispatch.

For hot tools kits, if you need a specific flat iron size, curling iron size, or rhinestone color, please leave your preference in the order note at checkout. If no note is provided, we will contact you by email or WhatsApp to confirm before shipping.

Customs Duties & Taxes

For DDP / tax-included shipping, taxes are usually included in the shipping arrangement.

For DHL Express or other express shipping methods, duties, taxes, or import fees may be charged by the destination country and are not always included in the product price unless clearly stated on the product page or quotation.

Customers are responsible for providing accurate shipping information and completing any customs-related requirements if requested by the carrier.

Tracking Your Order

Once your order has been shipped, we will provide a tracking number when available. You can use our Track Order page to check shipping updates for DHL Express, DDP / tax-included shipping, Yanwen, and other supported shipping channels.

Tracking information may take 24–48 hours to update after the package has been dispatched. If your tracking number does not show updates immediately, please check again later.

If your tracking number still does not update, please contact us with your order number and tracking number. We will help you check the latest shipping status.

Incorrect Shipping Address

Please make sure your shipping address, phone number, and email address are correct before placing your order.

If an order is delayed, returned, or lost because of an incorrect address or unavailable contact information, Belluson is not responsible for additional shipping costs. If possible, we will help you contact the carrier or arrange reshipment at the customer’s expense.

Returns & Exchanges

We carefully check orders before shipping. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us review the issue quickly, please provide:

• Your order number
• Clear photos or videos of the item and packaging
• A description of the issue

After reviewing the case, we may offer a replacement, store credit, partial refund, or another reasonable solution depending on the situation.

Non-Returnable Items

Due to the nature of beauty, hygiene, and custom products, the following items are not eligible for return or refund unless there is a confirmed quality issue:

• Custom logo products
• Private label products
• Custom packaging
• Opened or used wig care products
• Used hot tools
• Final sale, sample, or discounted custom orders
• Products damaged because of misuse, improper storage, or customer handling

Custom Orders

Custom orders are made according to your selected logo, design, color, packaging, quantity, or other confirmed details. Because these products are created specifically for your brand, custom orders cannot be canceled, returned, or refunded once production has started.

We will confirm important details with you before production to reduce mistakes. Please review all mock-ups, product details, and order information carefully before approval.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Ready-to-ship orders may only be canceled before they are processed or shipped. Custom orders cannot be canceled once production has started.

Refund Processing

If a refund is approved, it will be processed back to the original payment method when possible. Please note that payment providers may take several business days to complete the refund.

Shipping fees, transaction fees, customs fees, and duties are generally non-refundable unless the issue was caused by our mistake.