1. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, subscribe to updates, or communicate with us about custom products.

The information we collect may include:

• Your name
• Email address
• Phone number or WhatsApp contact
• Billing and shipping address
• Order details and purchase history
• Payment-related information processed through secure third-party payment providers
• Logo files, design details, brand information, or customization requests you provide for custom orders
• Messages, inquiries, or customer service communications
• Device, browser, IP address, website activity, and cookie-related information

2. How We Use Your Information

We use the information we collect to operate our store, process orders, provide customer support, and improve your shopping experience.

We may use your information to:

• Process and fulfill your orders
• Confirm product details, custom logo details, sizes, colors, packaging, or shipping information
• Contact you about your order by email, phone, WhatsApp, or other contact method you provide
• Provide tracking updates and shipping support
• Respond to questions, quotes, custom requests, or customer service needs
• Review quality issues, returns, exchanges, or claims
• Improve our website, products, services, and customer experience
• Prevent fraud, unauthorized transactions, and security issues
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing emails or promotional updates if you have subscribed or agreed to receive them

3. Payment Information

Belluson does not directly store your full payment card information. Payments are processed through secure third-party payment providers such as Shopify Payments, PayPal, credit card processors, or other payment services available at checkout.

These payment providers may collect and process payment information according to their own privacy policies and security standards.

4. Custom Logo and Brand Information

If you place a custom logo, private label, or packaging order, you may provide us with your logo, brand name, design files, product preferences, packaging details, or other customization information.

We use this information only to prepare mock-ups, confirm order details, produce your custom products, communicate with you, and complete your order.

We do not sell your logo files or brand materials to third parties. However, we may share necessary production details with trusted suppliers or production partners only for the purpose of completing your order.

5. Shipping and Tracking Information

To ship your order, we may share necessary information with shipping carriers, logistics partners, tracking service providers, and customs-related service providers.

This information may include your name, shipping address, phone number, email address, order details, tracking number, and other information required for delivery.

We may use tracking tools or third-party tracking platforms to help you check shipping updates for DHL Express, DDP / tax-included shipping, Yanwen, and other supported shipping channels.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, support checkout, analyze traffic, and personalize the shopping experience.

Cookies may help us understand how visitors use our website, which pages are visited, and how we can improve the store experience.

You may be able to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including cart and checkout functions.

7. Marketing Communications

If you subscribe to our email list or agree to receive marketing messages, we may send you updates about Belluson products, custom options, promotions, or brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Even if you unsubscribe from marketing messages, we may still send necessary order-related messages, such as order confirmations, shipping updates, payment notices, or customer service replies.

8. How We Share Information

We do not sell your personal information. However, we may share necessary information with trusted third parties who help us operate our business and complete your order.

These parties may include:

• Shopify and website service providers
• Payment processors
• Shipping carriers and logistics partners
• Tracking service providers
• Production partners for custom logo, private label, or packaging orders
• Email, customer support, analytics, or marketing service providers
• Legal, tax, accounting, or compliance service providers when required

We only share information that is necessary for these services to be performed.

9. Data Retention

We keep personal information for as long as necessary to process orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and improve our services.

Custom order details, invoices, communication records, and shipping information may be retained for business, tax, accounting, or customer service purposes.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or limitation of certain personal information.

If you would like to make a privacy-related request, please contact us using the email address listed below. We may need to verify your identity before processing your request.

11. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, online service, or electronic transmission is completely secure. We encourage customers to use secure passwords, protect their account information, and contact us immediately if they believe their information has been compromised.

12. Third-Party Links

Our website may contain links to third-party websites, payment providers, tracking pages, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

14. International Customers

Belluson serves customers in different countries and regions. Your information may be processed or stored in locations outside of your country, depending on the services used to operate our website, process payments, fulfill orders, and provide shipping support.

By using our website or placing an order, you understand that your information may be transferred and processed as necessary to provide our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of the page. Your continued use of our website means you accept the updated Privacy Policy.