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Terms & Conditions Summary
By placing an order with Belluson, you agree to the key terms below.
Shipping & Duties
Standard tracked shipping is included for orders shipped to the United States, United Kingdom, Canada, and France. Duties and taxes are covered with standard shipping. Estimated delivery time is usually 8–16 business days after dispatch.
Processing Time
Ready-to-ship products usually require 3–5 business days before shipment.
DHL Express
DHL Express is available by request for urgent, bulk, or private label orders. Duties and taxes are not included with DHL Express and may be charged upon delivery.
Returns & Refunds
Unused and unopened ready-to-ship products may be eligible for return within 7 days of delivery. For hygiene and safety reasons, opened or used wig care products, adhesives, liquids, gels, sprays, oils, and personal care items cannot be returned unless there is a confirmed product quality issue.
Custom & Private Label Orders
Custom wig care and private label wig care products usually require 3–5 business days after mock-up approval. Custom packaging and other custom products usually require 8–15 business days after design confirmation.
Once a custom, private label, packaging, or bulk order has been confirmed and production has started, it cannot be canceled, changed, returned, or refunded unless there is a confirmed product quality issue caused by Belluson.
Address & Delivery
Customers are responsible for providing a complete and correct shipping address. Once tracking shows delivered, Belluson is not responsible for lost or stolen packages, but we will do our best to assist with the carrier.
For full details, please review our complete Terms & Conditions.